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i went to bed at like 1 this morning had 32 dollars in my account woke up at 5 to -89 with no explaintion from the app no transactions
February 15, 2018 11:16:12 AM
2 people recommended this |
In reply to Phoenix, brooklyn
Welcome to TD Helps, Phoenix.
It's good to hear from you this morning, and we apologize for any confusion you may be experiencing with your account.
Here on TD Helps, while we're always happy to assist with any questions or concerns, please understand that we are unable to access your personal information or accounts as this is not considered a secure forum. Because of this, so that we may review your concerns with you, we'd like to recommend that you connect with us directly.
We apologize for any inconvenience this may cause you; but please don't worry, as you have a couple different options when looking to speak with one of our Specialist in regard to your account.
You're first welcome to call and speak with one of our Banking Specialist, 24/7, at 1-888-751-9000. If you'd prefer, you would also have the option of visiting your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a Store location, that's okay, as you may always send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, towards the right hand side of your screen, you should see a 'Your Secure Messages' section. To send a message, simply click 'Send us a secure message.'
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize again that we're unable to directly assist you with your account, Phoenix, but we look forward to hearing from you soon.
Enjoy the rest of your day, and take care.
Brittany M, Mount Laurel
February 15, 2018 11:18:18 AM