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Kathie, Toms River
April 28, 2015 11:57:21 AM
In reply to Kathie, Toms River
Thank you for reaching out to us on TD Helps, Kathie.
We are happy to inform you that you can use your TD ATM debit card at any locations that accept VISA across the globe! While you are away, you can make ATM withdrawals from any machine that displays the VISA or NYCE logo. We encourage you to check out our current fee schedule, http://bit.ly/1cTejgt, as it outlines any applicable fees that may come into play when you use your debit card out of the country. If you are unable to find an ATM that is compatible, with the TD Bank Debit Card, it may be used to obtain a VISA Cash Advance. Also, cards bearing the Visa logo are accepted at locations all over the world. However, please be sure to carry more than one method of payment while traveling, just in case you encounter any acceptance issues. Please check out: http://bit.ly/1fO8wKy for a few tips to manage your money when traveling. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
If you have not yet left for your trip, please contact our 24/7 Customer Service line at 888-751-9000 to have a Customer Service Representative place a travel notification on your accounts, or you can do so in person at a local TD Bank Store, during lobby hours. For hours and locations near you, check out: http://bit.ly/TDStores. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
You may also notify us by sending us a Secure Message through your Online Banking account if you're currently enrolled. To send a Secure Message, please log into your account and click on the Customer Service tab and then select Send a Message. If you choose this option, please include the exact travel dates, destinations and any connecting flight locations if applicable. If you have personal TD account and are signed up for our Retail Online Banking, please click here http://bit.ly/1eaISlq. If you are a TD Bank BusinessDirect user, please direct your browser to http://bit.ly/1rvBmq8.
If you are not currently enrolled for Online Banking and wish to enroll your personal accounts, you may use our self-service option by visiting http://bit.ly/1lU2qfY to begin the process. In order to do so, you will need your account number, TD Bank ATM/Debit card, your Social Security number and your email address. Once at the page, please select "Personal" from the drop down box. When you select continue, you will have to read and accept the Online Banking Service Agreement. Then you will be asked to enter your personal information including the items mentioned earlier and to create a user name and password. Finally you will be asked to create three security questions. When you finish the enrollment process, you will have immediate access to your account(s).
If you do not have the required information to set up for Online Banking or you need assistance enrolling, you may contact us 24/7 at the same telephone number listed above to speak with a Banking Specialist. Upon proper account verification, we would be happy to help get you started.
Additionally, if you need to call us while you're outside the United States, you may do so by dialing 856-751-9000 or collect with operator's assistance from a land line phone by asking the operator to dial 215-569-0518.
Let us know if you have any other questions. We hope you have a safe trip!
LiShu R, Mount Laurel
April 28, 2015 11:58:28 AM