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April 24, 2015 03:51:29 PM
In reply to Irma, Lititz
Hi Irma, thanks for coming by TD Helps. We would hate to lose you as customer however, we'd be happy to help.
If you're interested in closing your account due to moving far from a TD Store, please understand that we have options to maintain your account. TD Bank offers Bill Pay, Online, and Mobile Banking. Check http://bit.ly/1lnLZE5 for more details. If you are dissatisfied with the account type you have, take a look at http://bit.ly/KmmHe7 to see if there is an account that can better suit your needs.
If you still want to close your account and you have a current balance, then once you are able to bring the balance to $0 you simply have to contact us to request that it be closed. Please note that the account will not close it automatically; you must still reach out to us to request that it be closed after being brought to a $0 balance.
You can feel free to visit us at any TD Store for further assistance regarding this request. When you visit a TD Store to request to close your account, all you need to bring with you is a valid photo ID (Driver's License, Passport, Military I.D. etc.).
Alternatively, once your account has a zero balance and you do not live close to a TD Store, you can also call us 24/7 to close your account. You can contact one of our Banking Specialists at 1-888-751-9000 to do so.
If you've previously enrolled, you could also send us a Secure Message via your Online Banking profile. Once you've successfully enrolled and after you've logged in, on the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
The last option would be to request your account to be closed by mail. Please mail your written, signed, and notarized request to:
TD Bank, N.A.
(Home Store Address)
(Home Branch Telephone Number)
Please be sure to provide your account number so we may issue you a check for the remaining funds in your account as well as your final statement. If you are unsure of which Store is your Home Store, take a look at http://bit.ly/TDStores for hours and locations or please contact our Customer Service line at the telephone number listed above.
We hope this helps, Irma. Enjoy your weekend!
Justin B, Mount Laurel
April 24, 2015 03:52:15 PM