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April 2, 2015 07:31:02 PM
In reply to Kristina, Pawtucket
Hey, Kristina! Thanks for visiting us on TD Helps. We are sorry to see you go but understand if you need to close your account and can provide you with some options to do so.
First, we'd like to let you know that we are committed to your satisfaction as a Customer. If you have any questions or concerns about your banking experiences, we invite you to discuss them with us either at your closest TD Store, or by phone at 888-751-9000, 24/7. Please find your closest Store and lobby hours here: http://bit.ly/TDStores. We value your business and your input and would like to hear from you. We may be able to provide some options for you as well, depending on your concerns.
With that being said, if you still choose to close your account, we understand and will provide you with some options.
If there are any funds remaining in your account right now, you'll want to visit us at any TD Bank Store to withdraw any remaining amount and request to close the account.
If you're able to bring your account balance to zero exactly using another method, such as your debit card, you're also welcome to contact us by phone as above, or via Secure Message, to give us your account closure request. To send a secure message you must first log in to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." Kindly include your account number and specific request when sending your note.
We look forward to chatting with you about this, Kristina! Either way we wish you the best and take care.
Kristen P, Mount Laurel
April 2, 2015 07:34:12 PM