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I WOULD LIKE TO CHANGE MY CHOICE CHECKING FROM TD SIMPLE CHECKING TO TD CONVENIENCE CHECKING BUT I AM IN MEXICO, I TRIED TO CALL TO CUSTOMER SERVICE AND IT WAS IMPOSSIBLE, THE CALL FAILED. I HOPE YOU CAN HELP ME ASAP. IF IT IS NOT POSSIBLE I WOULD LIKE TO CANCEL MY DEBIT CARD, SO I WILL APPRECIATE IF YOU TELL ME WHAT TO DO BECAUSE I'M IN MEXICO AND I CAN'T COMMUNICATE WITH YOU.
November 17, 2015 12:59:32 PM
In reply to FANNY, ***********
Good afternoon, Fanny, welcome to TD Helps with your inquiry.
Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
If you're currently enrolled for online banking, you may submit your account type change request by sending us a Secure Message. To send a Secure Message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq . On the left hand side, you should see and option to "Send a secure message" located in the “Message Center”. When sending us the secure message, please be sure to provide us your account number and the account type you are requesting and we will be happy to process your request.
Additionally, you should be able to reach out to our 24/7 Banking Specialists over the phone from anywhere outside the United States, including Mexico. While you're outside the United States, please dial 856-751-9000 or collect with operator's assistance from a land line phone by asking the operator to dial 215-569-0518. While you are on the phone with us, we'll be glad to help after account verification.
Let us know if you have any other questions. We hope you have a nice day!
LiShu R, Mount Laurel
November 17, 2015 01:00:19 PM