Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
December 25, 2014 10:12:44 PM
In reply to Michael, Whiting
Thank you for joining us on TD Helps, Michael. We'd be happy to help with ways to change your username.
If you are able to log into your Online Banking or BusinessDirect, you can change your username any time by visiting the "Customer Service" tab. It is located at the top right corner of your screen. The link that you would then look for after selecting that tab is "Change User Name" at the pop of the first column. Please keep in mind that this change will be immediate after you submit your new username.
If you are unable to log in at this time, don't worry! We are available 24/7 to assist you in recovering and changing your username. By dialing 888-751-9000 (800-493-7562 option 2 for BusinessDirect), you can speak with one of our Banking Specialists and after account verification; they will be able to help with all your Online Banking needs. As always, you can always visit a TD Store in your area for help with your username. For lobby hours and locations near you please visit http://bit.ly/TDStores.
If you are trying to change you username for a TD loan account, we ask that you contact our Financial Solutions group 24/7 at 800-973-5020.
If you need to update your username for a TD Credit Card, we ask that you speak with our Credit Card department 24/7 at 888-561-8861.
We hope this helps in changing your username, Michael, and have a great Holiday!
Justin B, Mount Laurel
December 25, 2014 10:19:20 PM