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March 16, 2015 11:47:01 AM
In reply to Delores, Miami
Hey Delores, it's so great of you to stop by TD Helps today.
We'd like to let you know that we are committed to your satisfaction as a Customer. If you have any questions or concerns about your banking experiences, we invite you to discuss them with us at a TD Store. We're available near you and would like to hear from you. We're available near you and would like to hear from you; please find your closest Store and lobby hours here: http://bit.ly/TDStores.
Please also keep in mind that we offer a range of bank accounts to meet customer needs, if this was your concern. You are always welcome to change the type of account by calling our live customer service anytime, 24/7 at 888-751-9000. Before you call, you're welcome to review our product selection. Please click here: http://bit.ly/1vW1xnU for our Checking Account Selector, or here: http://bit.ly/1sxY9Rd for our Savings Account Selector, to ensure you have the best account type for you.
If you are still interested in closing your account, we respect your decision and would be glad to provide to you the several options available to do so. First, we ask that you bring your account balance to zero. If you are still in the TD Bank footprint please feel free to stop in to withdraw your funds and speak with a Representative. They will be able to assist you with a closeout request.
If you are out of the TD Bank footprint you may also use a local ATM to withdraw funds from your account. If your account is a Checking with a Visa debit card, you can also opt to visit a bank in your area to request a cash advance of your funds. We encourage you to check out our current fee schedule, http://bit.ly/1cTejgt, as it outlines any applicable fees that may come into play when you use your ATM debit card at a non-TD ATM. Once the account balance is zero, you can contact a friendly Customer Service Representative to request that the account be closed at 888-751-9000.
If you're currently enrolled for online banking, you can also send us a secure online message to request to close your account after the balance is zero. Please log in to your account here: http://bit.ly/1eaISlq and once logged in, visit the Customer Service tab. The "Send a Message" link will be available there for you to make your request.
Another option to close the account is via a mailed written request. If you are unable to visit us, you may request to close your account and have any available money in your account be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized and mailed to your Home Store. You Home Store is the TD location where your account was opened at. If you are unsure of which Store is your Home Store, take a look at http://bit.ly/TDStores.
Please note, an account closing request generally takes 2-3 business days to be completed. With any of the options listed above, you will not be charged any fees for closing a deposit account.
Hope you have a nice day.
Yen D, Mount Laurel
March 16, 2015 11:50:54 AM