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August 11, 2015 09:29:27 AM
In reply to Michael, Shrewsbury
Welcome to TD Helps, Michael.
To confirm your order of Euros we recommend contacting the Store in which you placed the order with. If the order was placed at the Shrewsbury, MA location, you may contact them at (508) 793-4200. Otherwise, you may view the complete listing of our Store locations and telephone numbers by viewing: http://bit.ly/TDStores.
Additionally, if you have an ATM/debit card, you can make purchases while traveling through Italy with no charges or any foreign transactions fees for retail purchases made with your TD Bank Visa Debit card. Also, you can use your TD Bank Visa Debit Card worldwide, anywhere VISA is accepted. You can also use your debit card to make cash withdrawals internationally at any ATM that displays either the VISA or PLUS logo. Please note, ATM fees may apply; we encourage you to check out our current fee schedule, http://bit.ly/1cTejgt, as it outlines any applicable fees that may come into play when you use your debit card out of the country.
If you are planning on travelling, prior to your departure, we do ask that you place a travel notification on your account so you don't run into any interruptions with your card. To do so, you may contact our 24/7 Customer Service line at 888-751-9000. After account verification, our Specialist would be happy to place a travel notification on your account(s).
You may also send a Secured Message through Online Banking as well. If you are not enrolled in Online Banking, please click here: http://bit.ly/1lU2qfY. You will need your account number, debit card number, Social Security number, and e-mail address. Once you are enrolled, please sign into your account and click on the Customer Service tab and then select Send a Message. If you choose this option, please include the exact travel dates, destinations and if there will be any connecting flight if applicable. If you need help enrolling, please contact our Banking Specialist 24/7 at the number provided above.
If you are unable to call or send an email, you can always place the travel notification on your account when you visit the TD location to pick up your Euros order. While you're there, you can have a Customer Service Representative place the travel notes for you.
Additionally, we also recommend carrying more than one method of payment while traveling, just in case you encounter any acceptance issues. For more travel tips please visit http://bit.ly/1gDrDYu.
If you ever need to contact us while you're out of the country, you may reach us at (856)-751-9000. Additionally, you can call collect from a landline at (215)-569-0518.
We hope you have a great time in Italy and please let us know if you have any other questions.
Colleen B, Mount Laurel
August 11, 2015 09:30:28 AM