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I ordered a washer and dryer from Sears.com. They delivered the washer but had to take the dryer back for servicing. they delivered it a second time but did not address the problem. They did not know when I could have it again. Since I could not understand the foreign customer service rep, I cancelled the dryer on November 29, 2015. I do have the washer.
Kathleen, Barefoot Bay
December 7, 2015 08:04:32 AM
In reply to Kathleen, Barefoot Bay
Thanks for connecting with us here at TD Helps, Kathleen. We'd be glad to help provide details.
Typically when the merchant processes a refund to your ATM/Visa debit or credit card, it usually takes 3-5 business days to be credited. Please note, there are times when the funds may take longer to be credited to your account as the refund is based on when we receive notice from the merchant.
Rather than waiting the 3-5 business days for your refund, if the transaction is currently in Pending status, you can have the funds released sooner if the merchant faxes a letter to us on their letterhead to the attention of Fulfillment at 1-856-533-1138. They need to include the following:
1. Date of authorization
2. Your full debit card number
3. The exact amount debited
4. A brief statement from a representative expressing that they authorize the hold to be released.
If the transaction has already been posted to your account, you may contact the merchant directly to determine when the funds will be refunded. Please note; because of the Merchant Return Policy, it is recommended contacting the merchant first to determine the possibility of refunds.
Because this is specifically pertaining to your account, to best assist you, you may connect with one of our Customer Service Specialists 24/7 at (888) 751-9000. After account verification, we'd be glad to review your account further with you. Additionally, you may also visit us during lobby hours here: http://bit.ly/TDStores.
We hope this helps. Should you have any other questions, please let us know.
Yen D, Mount Laurel
December 7, 2015 08:06:39 AM