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I would like to end an auto payment for my account. I don't believe it is set up through the Bill pay. How to I end auto payment?
October 13, 2017 07:39:07 AM
In reply to Brent, Clinton
Happy Friday, Brent!
Thanks for bringing your concerns to TD Helps today.
Before we begin, we'd like to take a moment to explain that TD Helps is not considered a secure forum, and because of this, we unfortunately do not have access to your account or personal information. So that we may properly assist you with cancelling any auto payments you may have placed on your account, we'd like to recommend that you connect with us directly.
Our Banking Specialist are always happy to help, and by calling 1-888-751-9000, 24 hours a day, 7 days a week, they'll gladly review your account with you. If you'd prefer, you also have the option of visiting your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
You would also have the option of sending us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We're sorry that we couldn’t further assist you today, Brent. Thanks again for stopping by, and enjoy your weekend.
Brittany M, Mount Laurel
October 13, 2017 07:39:28 AM