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I am a little confused as to why this keeps happening. I went online to read up on some information, and I am still a little confuse, this has happened on multiple occasions.
Syvae, South Plainfield
November 12, 2016 05:34:16 PM
Saving & Managing Your Money
In reply to Syvae, South Plainfield
It's great to have you here on TD Helps, Syvae! We will be happy to provide you with the information needed about maintenance fees.
For some of our accounts, there is a minimum daily balance required in order to avoid a monthly maintenance fee. If your account falls below the required minimum balance, the maintenance fee would be assessed on the last day of the statement cycle. Please keep in mind that the minimum must be met on each day in order to avoid the fee.
It may help to view our account types. For our Checking accounts, you can look here: https://go.td.com/2aKRsaa or our Savings products are listed here: https://go.td.com/2eSRDVM. This may give you a better idea about the details of your account type.
If you're unable to locate your account or if you'd like to speak with us, don't worry. Please contact our 24/7 Customer Service line at 888-751-9000 and one of our Specialists would be happy to review your account with you.
If you'd prefer, you also have the option of sending a Secure Message through Online Banking. If you are not enrolled in Online Banking but would like to be, please click here to begin: https://go.td.com/1lU2qfY. Once you are enrolled, please sign into your account and click on the "Customer Service" tab and then select "Send a Message." You can also visit any TD Bank location during lobby hours for assistance as well. Please visit: https://go.td.com/1nq31dc to find location near you.
We hope this clears up your question, Syvae. Thanks again for writing in and have a great weekend!
Shanika A, Mount Laurel
November 12, 2016 05:34:54 PM
My team Visa card is not working in ATM or at a store for cash advance. I am in India where they have just discontinued the 500 and 1000 R. I need my card. I did not inform you that I was travelling as I was told that I no longer needed to do this. Have you cut off my card?
November 13, 2016 07:09:15 AM
In reply to Gillian, Vancouver
Thank you for reaching out to us on TD Helps, Gillian. We are happy to help!
When traveling, we always advise for you to provide us with the dates and destinations of your travels so we may notate your account. Even though you've done so, sometimes even when a note is placed on your account, our automated advanced fraud early warning systems may block your debit card until we are able to verify the account activity with you.
To determine why your card is not working now, we would need to review the account with you. A convenient way to contact us while you are out of the country is to send us a Secured Message from within your Online Banking account. Please log in here: http://go.td.com/1eaISlq, and then visit the Customer Service tab. Please find the Send a Message link in the left column and message us with your concerns.
If you don't have online access at this time, you're welcome to reach one of our Banking Specialists for assistance, 24/7. From outside the United States, please use 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. The US country code is 1-011.
We are always here to help, Gillian. Feel free to reach out to us with any other questions.
Kris M, Mt. Laurel
November 13, 2016 07:09:45 AM