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August 6, 2015 12:38:50 PM
In reply to Lauren, Caldwell
Thanks for joining us at TD Helps, Lauren. We'd be glad to help provide details on how to recover check images.
We are happy to inform you that TD Bank retains up to 7 years of records for all accounts. If you have your paper statements handy and you requested to view your check images via your statements, the last page will display all checks that were presented against your account. If you would like to enroll to view your check images on your paper statements, please contact us directly at 888-751-9000. Please note, there may be fees associated with this request.
If you do not have your statements and if you are searching for a copy of a check which has been paid in the past 60 days, you may view these via your Online Banking account. Please select "All Available History" from the drop down box located under the "Account History" title, after you select the "Accounts" tab, selecting this will allow you view and print any checks that have been paid recently from your account.
Additionally, if your account is enrolled for paperless statements, your cancelled check images are available to view on the last page of your statement, for any month in which your account was paperless. To view your statements online, after selecting the "Accounts" tab and the account you would like to view, please click on the green "Statements & Notices" tab to select the month and year of the statement.
If you do not currently use Online Banking and wish to enroll, you may use our self-service option by visiting: http://bit.ly/1lU2qfY to begin the enrollment process. In order to do so, you will need your account number, TD Bank ATM or Debit Card number, your Social Security Number and your email address. Once at the page, please select "Personal" from the drop down box. When you select continue, you will have to read and accept the Online Banking Service Agreement. Then you will be asked to enter your personal information including the items mentioned earlier and to create a user name and password. Finally you will be asked to create three security questions. When you finish the enrollment process, you will have immediate access to your account(s).
If you do not have the required information to set up for Online Banking or you need assistance enrolling, you may contact us 24/7 at 888-751-9000 to speak with a Banking Specialist. Upon proper account verification, we would be happy to help get you started. Our Specialists at that number can also help you with your request. They can mail a copy to your home address.
As you mentioned the payment was in 2012, to request a copy of this particular payment, you may wish to send us a secure message via Online Banking. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Another option would be to fax us a written request to our Fulfillment Team at 856-533-1138. Please be sure to include the following:
-Your name -Your full account number -Please specify the check number, amount and posting date you're requesting - Your fax number -Your signature
Our Fulfillment Department is available to assist you 24/7 for your convenience. If everything is correct and matches the information we have on file, you should receive your check copy within 2-3 hours of receiving the fax.
Lastly, if you are nearby one of our TD Bank Stores, you can request a check copy to be printed while you wait. For a listing of Store hours please view: http://bit.ly/TDStores.
Please note that for multiple copies, fees can apply; please see: http://bit.ly/1cTejgt for our current Fee Schedule.
Let us know if we can help with anything else, Lauren. Enjoy the rest of your day!
Yen D, Mount Laurel
August 6, 2015 12:47:43 PM