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Going on vacation, using my debit card outside usa
December 6, 2017 09:44:21 AM
In reply to Gina, Philadelphia
Hi Gina! Thanks for visiting us at TD Helps.
It's always a good idea to notify us when you'll be traveling. This way we can update your account with your travel plans to help prevent any interruptions using your debit card abroad.
As TD Helps is considered an unsecure forum, we're unable to access Customer accounts to make this kind of update, but we'd be glad to help direct you!
You have a few options for notifying us of your travel plans. First, you can call us 24/7 at 888-751-9000. We have Banking Specialists available around the clock to make this notation. You can also send us your notification by secure message through your online or mobile banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. Be sure to include your destinations and travel dates. We can generally respond within 24 hours or less. Finally, you're always welcome to visit us at a local TD Bank Store to be assisted in person. To find one near you, please click here: https://go.td.com/1nq31dc.
Regardless of how you notify us of your travel plans, we also recommend confirming that we have an up-to-date telephone number of file for you. Should there be any questionable transactions while you're away or even in the future, we want to be able to reach you as soon as possible.
We hope you have a wonderful time abroad and wish you safe travels, Gina!
Candice A, Mount Laurel
December 6, 2017 09:44:35 AM