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April 3, 2015 05:36:35 PM
In reply to rashidah, willingboro
Thank you for visiting us at TD Helps with your inquiry, Rashidah.
If you would like to stop a bill pay payment or a bill pay paper check you issued, please note that it can only be stopped if your payee has not yet presented this check for payment.
To better assist you, we recommend giving us a call 24/7 to speak with a Customer Service Representative at 888-751-9000. Our Representatives would be happy to assist you in placing stop payments upon account verification.
If the payment was set up using your account number and routing number, this would create an ACH and would be able to be stopped through TD Bank. Placing this type of stop payment is fairly easy and fast!
To do so, you’re welcome to log in to Online Banking. Next, choose "Customer Service" and then "Stop Payment." When making the request, please be sure to provide the automatic payment information which includes the payee and amount. If you are not currently signed up for Online Banking you may visit http://bit.ly/1lqyp6r to enroll. You will need your account number, debit card number and Social Security number to complete the set up.
You may also give us a call 24/7 at the number listed above or visit any TD Bank during lobby hours for further assistance. For locations and hours please check out http://bit.ly/TDStores.
Prior to placing a stop payment, we encourage you to review our fee schedule here: http://bit.ly/1cTejgt since fees may apply. Please note, a stop payment request is only valid for one year, if you would like it for longer, a new stop payment must be placed at the expiration of the first. If at some point you would like to remove it, you must contact us directly and notify us.
If your payment was set up with your debit card number, a stop payment wouldn't apply. You may close the card the debit is coming out of to ensure the gym can no longer withdraw money from your account. Please keep in mind, if you have any other automatic debits that use your debit card number, you would need to change those over to your new card number, if you do close your current card. If you need to dispute any of the debit card transactions that have been taken out of your account, please give us a call at the number listed above, stop by a nearby TD Bank location or send us a secured message.
Again, thank your for reaching out to us, Rashidah. Have a great day!
Justin B, Mount Laurel
April 3, 2015 05:38:25 PM