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I would like to see a breakdown of fees we paid to the TD bank for transferring our mortgage to another bank (during the first week of September). They've added a large sum onto the balance of our mortgage, and I can't seem to get a clear answer from them as to why. Thanks so much for your help.
September 16, 2017 02:12:42 PM
In reply to Terry, Burlington
Good afternoon, Terry.
We apologize for any confusion this may be causing you, and we'll be more than happy to help.
To receive information in regard to a mortgage you may have previously held with TD Bank, we invite you to connect with our Financial Solutions Group. Specialists are available 24 hours a day, 7 days a week, for your convenience, and once on the phone, they'll be happy to provide you with a breakdown of your payoff, including any fees that may have been assessed.
If you prefer, you're also welcome to visit your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We sincerely hope this helps, and we apologize that we weren't able to further assist you today; however, as TD Helps is not considered a secure forum, we do not have access to your personal information.
Take care, Terry.
Brittany M, Mount Laurel
September 16, 2017 02:13:04 PM