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March 15, 2015 04:17:14 PM
In reply to Rodney, a
Thanks for connecting with us here on TD Helps, Rodney! We'll be more than happy to help with your online account.
If you haven't set up your security questions and answers yet and you have been unable to do so yourself, one of our Tech Support Specialists will be happy to assist you with establishing this information, and helping you log in to your account. You can reach a Specialist by calling 800-493-7562, 24 hours a day, 7 days a week.
If you would prefer, we also invite you to visit any local TD Bank Store near you. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
We hope this helps, Rodney! Visit us again anytime it's convenient for you and have a great rest of your Sunday.
Kristen P, Mount Laurel
March 15, 2015 04:22:13 PM
In reply to Kristen, Mount Laurel
I called the number listed 800-493-7562 and it is just the regular number not one directly to a Specialist. I need to set up a Security Question to access my account. Please have someone get in touch with me to resolve this issue.
Joan, New York
April 6, 2015 03:43:44 PM
In reply to Joan, New York
Welcome to TD Helps, Joan. We're sorry to hear that you're still having trouble and we'd be happy to direct you.
As you mentioned in your message, you are able to speak with our Tech Support Specialists by dialing 800-493-7562. They are available 24/7 to assist you. Keep in mind that their line has a prompt system that will ask you to select the options 1-3. Rather than select one of the options given, we recommend waiting through the prompts in which you will be connected to a Tech Support Specialist.
Similarly, you are also able to visit any TD Store during lobby hours for help. To take a look at TD Store locations and their hours please visit http://bit.ly/TDStores.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information. We apologize if this causes any inconvenience.
We hope to hear from you soon, Joan and have a good day.
Megan K, Mount Laurel
April 6, 2015 03:47:22 PM