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I opened an account yesterday at a local branch, and chose the one where you have to have a minimum balance of 100 dollars to waive the monthly fee, but have since decided to switch to the 5.99 a month fee with no minimum balance. How do I go about doing this online?
June 1, 2017 01:35:37 PM
In reply to Tatyana, Philadelphia
Thanks for your question, Tatyana, and welcome to the TD Family! We'd be glad to help you make an account update.
You are able to send a secure message to our Banking Specialists to update your account. To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
Be sure to include your account number and the specific TD product you'd like to change to in your message.
If you aren't currently enrolled, you are able to sign up here: https://go.td.com/1eaISlq or by downloading the Mobile Banking App using links found here: https://go.td.com/2gkUc4O. Keep in mind that you will need your account number, ATM/debit card, Social Security Number and email address.
Sometimes we don't have all the information handy in order to enroll and we understand! In this instance, you are able to sign up for online access and update your account by calling us 24/7 at 888-751-9000 or by visiting any TD Store during lobby hours. To review TD Stores near you please visit: http://go.td.com/1f9DSJR.
We hope to hear from you shortly, Tatyana, and have a wonderful morning!
Megan K, Mount Laurel
June 1, 2017 01:35:50 PM