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May 30, 2017 11:03:08 AM
In reply to Philip, Ringoes
Hi Philip! Great question.
We were doing some routine maintenance to our online banking system this weekend, but this should not have affected your ability to see already-cleared checks. We are not able to process check or ACH transactions (electronic transactions using your account and routing numbers) over the weekend, so no additional account updates have occurred yet since the close of business this past Friday. We will process any checks received over the long weekend tonight. If we've received any, they should appear in your account history tomorrow morning.
If you believe sufficient time has passed for these checks to have been paid, we recommend reaching out to the merchants to confirm they have received your payments. It is possible that they simply may not have deposited the checks yet.
If you would like, you may also call us 24/7 at 888-751-9000 or stop in to see us at any of our Stores to additionally confirm any information about your payments. To find a location near you, please click here: https://go.td.com/1nq31dc.
We hope you have a great day, Philip!
Customer Service Team, Mount Laurel
May 30, 2017 11:03:37 AM