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Cynthia, Toms River
May 5, 2015 02:12:17 PM
8 people recommended this |
In reply to Cynthia, Toms River
We understand your concern and would be glad to help provide further details regarding your deposit, Cynthia.
In general, a "Pending Review" item listed on your account applies to a recent deposit you may have made. If you see this item, those funds are on hold while we verify them with the original bank.
While most checks deposited prior to 8:00 pm are available the next banking day, there are some circumstances when they may be held up to 7 business days. For example, if you are a new account holder and your account has not been open for 30 consecutive days, check deposits can be held for up to 7 business days for verification purposes. In this instance, you might see funds on your account Pending Review, which will become available for withdrawal once they are verified.
There are also other instances in which checks may be held for extra time. For more information on funds availability and deposits that may be applied for additional verification, please see our Personal Deposit Account Agreement at http://bit.ly/1kb17UQ. On pages 38-41, you can find our Funds Availability Policy along with information about when you'll have access to deposits.
Please note that we would like to assist you directly with your account; unfortunately, we do not have access to your personal information since this is considered an unsecured forum. To better assist you with your deposit, we encourage you to call our 24/7 Customer Service line at 888-751-9000 and upon account verification, a Customer Service Representative will be able to determine the exact cause of this pending review.
You may also inquire about your account by sending us a Secure Message through your Online Banking account. To send a secure online message, please sign into your account and click on the Customer Service tab and then select Send a Message. If you have not enrolled, please call us at the number listed above to speak with our Banking Specialists. Or, please feel free to visit any local TD Bank Store for assistance, our locations near you can be found here: http://bit.ly/TDStores.
We hope this helps, Cynthia. Should you have any other questions, please do not hesitate to let us know. Enjoy your day.
Yen D, Mount Laurel
May 5, 2015 02:15:17 PM
3 people recommended this