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May 26, 2015 02:20:12 PM
In reply to Rose, Nahant
Good question, Rose and thank you for coming to TD Helps for your answer.
If your account is overdrawn due to a pending payment, please know that this payment can be paid or returned with a fee. We invite you to visit here: http://bit.ly/1cTejgt for more information on the fee schedule.
To best address your concerns, we recommend calling us at 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your account transactions with you. Also, you may visit any TD Bank Store, during normal lobby hours to have your account transactions reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores. Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
In addition, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
Thanks again for writing to TD Helps. Let us know if you have any other questions and have a wonderful afternoon, Rose!
LiShu R, Mount Laurel
May 26, 2015 02:21:14 PM