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My TD Bank account was closed on 14th of September and then on 29th of September AliExpress made a refund as my stuff wasn't delivered. Is there any chance I could get my money back?
November 9, 2017 10:25:40 AM
In reply to Victoria, Yekaterinburg
Hi Victoria! Thanks for reaching out to us with a great question.
While this account has been closed, we may be able to redirect your refund if it has been received. If you have another open and active account with us, we should be able to have that account credited with the refund from Ali Express.
To do this, please give us a call. Once we have you verified, we'll reach out to our Debit Card Team to confirm if we've received the refund and work to have it redirected. To contact us by phone from outside of the United States, please use country code 011 and call 856-751-9000 or call us collect from a landline with operator assistance at 215-569-0518. We have representatives available 24 hours a day, 7 days a week to help. You can also send us your request by secure message through your online or mobile banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
If you do not have an active account with us and we receive a refund, a check for the refund amount should be mailed to the last known address that we have on file for you.
We hope this helps. If you have any additional questions, please don't hesitate to reach out to us at the number above.
We hope you're having a great day, Victoria!
Candice A, Mount Laurel
November 9, 2017 10:25:55 AM