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I bought Forskolin offline but now I cannot locate the website that I originally ordered it off of. I called cancelled my account but they extended it but they promised to no longer charge me because they said that was part of the cancellation process but after February they would cancel. They charged me again so I called to make sure it was cancelled and they tried to do the same thing but I told them to cancel it no matter what and I do not want ANY charges ever again. Is there a way I can make sure they do not charge me again because I am unsure that they will stop. If I change my debit card information, will that affect my credit for delinquent charges made to the old one?
Sarah, Braintree, MA
February 11, 2016 08:49:47 AM
In reply to Sarah, Braintree, MA
We understand your concern, Sarah and we'd be glad to help.
If the debit was done via your account number and routing number, the best way to cancel the payment is to reach out to the merchant directly. If you are unable to resolve this with the merchant, you can call us directly 24/7 at 888-751-9000. Upon proper account verification, one of our Specialists will be more than happy to place a stop payment for you. Please note; fees may apply for this service. For more information on the fee schedule, please take a look here: http://bit.ly/1cTejgt.
However, a stop payment does not apply to debit cards, so if the payment was set up with your debit card number, a stop payment would not work. You may wish to close the card prior to the payment being authorized. However, to ensure the company can no longer withdraw money from your account again (if this is an automatic debit), we encourage you again to reach out the merchant. For some reoccurring transactions, closing the card may not stop the transaction from coming through in the future. Please keep in mind, if you have any other automatic debits that use your debit card number, you would need to change those over to your new card number as well. If you need to dispute any of the debit card transactions that have been taken out of your account, our Specialists would be happy to help.
We hope this clears things up, Sarah and have a good day.
Megan K, Mount Laurel
February 11, 2016 08:49:57 AM