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June 3, 2015 02:16:59 PM
In reply to Ryan, Portsmouth
Good question, Ryan and thank you for coming to TD Helps today.
First, we invite you to look at our Personal Deposit Account Agreement here: http://bit.ly/1kb17UQ. On pages 38-41 you can find our Funds Availability Policy along with information about when you'll have access to deposits.
Please note; when depositing a check drawn on TD Bank, N.A., funds may be made available on the same day upon request (if deposited with a Teller) if the funds are available in the check issuer's TD Bank N.A. account. Also, once a deposit is made, this transaction should be listed on your online banking profile under "Pending Transaction" column immediately.
If you would like to discuss your recent deposit with us directly, we recommend calling 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your deposit with you. Also, you may visit any TD Bank Store to have your deposit reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores. As this is pertaining to your specific account, we would need to review this further with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
As you are already enrolled for online banking, you may also send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
We hope you find our answer helpful and please don't hesitate to return to TD Helps if you have any further questions. Ryan, enjoy the rest of your day!
LiShu R, Mount Laurel
June 3, 2015 02:17:45 PM