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January 23, 2015 06:35:02 AM
In reply to kevin, eldersburg
Great having you here on TD Helps, Kevin. We're glad to help you prepare for your trip!
We are happy to let you know that you can use your TD Visa Debit card at locations that accept Visa across the globe! While you are away, you can make ATM withdrawals from any machine that displays the Visa or NYCE logo.
We encourage you to check out our current fee schedule, http://bit.ly/1cTejgt, as it outlines any applicable fees charged by TD Bank that may come into play when you use your debit card out of the country. For transactions conducted at non-TD ATMs, the institution that owns the terminal (or the network) may also assess a fee at the time of your transaction, including for balance inquiries. If you're unable to find an ATM that is compatible, with the TD Bank Debit Card, it may be used to obtain a Visa Cash Advance at a local bank.
We do have some deposit account products which will either waive non-TD ATM fees, or may also receive unlimited ATM surcharge refunds. Feel free to review the link above for a chart, which indicates the products eligible for this rebate when the account requirements are met. Please note, that we suggest keeping your ATM receipts from your out-of-country withdrawals. If for any reason your rebate doesn't occur but you've met the requirements, you'll be able to bring your receipts to any TD Bank Store within 90 days to get a refund. More information is available here: http://bit.ly/1kb17UQ (page 45). If you'd like to review any of this information, you're welcome to contact one of our Banking Specialists 24/7 at 888-751-9000.
To make sure you do not experience any acceptance issues while away, we recommend placing a travel notification on your account before you leave for Mexico. You can do so anytime by calling our 24/7 Customer Service line at the number mentioned above.
If you are enrolled in Online Banking, you can also submit your travel notification via Secure Message. To send a secure message you must first login to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center.” In your message, please include the dates and destination(s) you will be traveling. If you are not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number and email address. Once you have successfully enrolled, you will have immediate access to your account(s).
When you a place travel notification, it makes us aware of foreign transactions on your account and helps us monitor for your account's security. While traveling, we also recommend carrying more than one method of payment, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
And should you need to reach us while in Mexico, you can contact us by secure message as listed above, or to contact us by phone from outside of the United States, please dial 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518, 24/7
Hope this answers your question, Kevin! Have a great time and safe travels to you.
LiShu R, Mount Laurel
January 23, 2015 06:39:54 AM