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Can a administrator on the checking account remove someone from a checking who was put in error. I have two accounts and each one such be on different accounts
Joanne, Ozone Park
October 21, 2017 09:58:20 AM
In reply to Joanne, Ozone Park
Welcome to TD Helps, Joanne.
This is a great question, and we'll be more than happy to help.
Based on the information you have provided, it sounds as if you may have joint accounts with both your son and nephew. If this is the case, please understand that here at TD Bank, once a joint account has been opened, all signers have equal rights and access to the funds in the account, as well as any account details. Because of this, unfortunately, we are unable to remove any joint signers, and should you wish to now have your own personal accounts, you may request to have these accounts closed so that new accounts may be opened in just your name.
However, as only one joint signer is needed to close an account, and we'll be happy to provide you with more information on how you may make your request.
The steps you will need to take will depend on the current balance in your account. As it sounds like your accounts still have a balance, and the funds have not yet been withdrawn, we'd like to recommend that you visit your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. By doing so, they'll be happy to close your accounts for you, and have the funds transferred to your new account, just in your name. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you have already transferred the funds from your accounts, and they now both reflect a zero balance, there are a couple ways in which you may contact us to request your account closure. First, you may call and speak with one of our Banking Specialist, 24/7, at 1-888-751-9000. Once they have submitted your request to have your account closed, should you wish, they can even open your new account for you.
If you're unable to call, that's okay. You also have the option of sending us a secure message, directly from your Online Banking. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
In the event that you were not hoping to have your son and nephew removed from your accounts, but believe that an error may have occurred that you would like to have reviewed and corrected, we'd like to recommend that you visit your nearest TD Store location to speak with one of our Representatives. Feel free to use the link provided previously to find your nearest location.
We sincerely hope this helps, Joanne, and please let us know if we can answer any additional questions for you. Have a great weekend.
Brittany M, Mount Laurel
October 21, 2017 09:58:40 AM