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My old card was worn out and I replaced it yesterday but I'm not sure if my direct debits and online banking will still work as the access card number has changed. Thanks!
August 4, 2016 09:03:20 AM
In reply to Krystin, Edmonton
Thanks for your question, Krystin. We'd be glad to discuss.
If you're referring to your TD Bank US account, please know that replacing your debit card will not affect transactions made with your account/routing number as well as your Online Banking. Keep in mind that if you have any recurring transactions made with your debit card, you will need to update these transactions with the merchants directly.
If you would like to discuss this further, feel free to reach out to us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We also notice that you're writing to us from Canada. If your inquiry is in regards to your account with TD Canada Trust, we recommend reaching out to our friends on the Canadian TD Helps Team. You are able to submit a question to them by visiting here: https://go.td.com/1QBOF4U.
If you prefer to speak with a Representative directly, please take a look at TD Canada Trust's contact options here: https://go.td.com/1woOVay.
We hope this helps and have a good day.
Megan K, Mount Laurel
August 4, 2016 09:03:43 AM