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I'm just not clear on how the Send Money feature works on the receivers side. They are sent a text... what exactly are they getting in that text? How do they access the money?
Debi, East Northport
April 26, 2017 07:28:45 AM
In reply to Debi, East Northport
Thanks for joining the TD Helps Community, Debi. We'll be sure to provide you with helpful information today.
With our new Send Money feature, a text message will be sent to the recipient on behalf of the Customer with instructions on how to pay the request. If you selected the email option instead, the contact will receive an email with instructions on how to pay the request.
You are able to use the Send Money feature by logging in to your Online Banking here: http://go.td.com/1eaISlq. Once signed in, please follow the steps below:
-Select the Send Money tab
-Select or enter a Recipient followed by Enter Amount
-Enter the amount of funds you'd like to send as well as the account you'd like to send funds from
-Click Select Delivery
-Specify the send date, delivery and check the box that states "Make this a recurring payment."
-Select Review and ensure the details of your transfer are correct
If you have any trouble sending funds, feel free to reach out to our Tech Support Specialists 24/7 at 800-493-7562.
We hope this information is helpful, Debi.
Alara B, Mount Laurel
April 26, 2017 07:34:12 AM
1 person recommended this
In reply to Alara, Mount Laurel
I sent my tech savvy kids a small amount (via Send to Mobile) to test the feature. From their perspective (as the funds receiver) they are unable to determine how to access/use the funds. After spending an hour searching online (including TBD's site) for help, I gave up. Seriously underwhelmed with TDB's new SEND feature...
August 18, 2017 10:13:21 AM
In reply to Scott, frustration
We're glad you've joined us, Scott! We'd be happy to help.
If you've sent your children money, it may need to be retrieved. Depending on how you sent the money, they should have been alerted of the payment by text or email with instructions on retrieving it.
If your kids do not bank with TD Bank, they will want to make sure that their financial institution participates with ClearXchange, the third party that facilitates the transfers. If so, they should follow the instructions provided in the text or email. If they have any trouble enrolling, we recommend that they contact their bank for additional assistance in receiving these instant transfers.
If they have an account with TD Bank, it's simply to enroll and accept the transfer.
They will need to log in to TD Bank online banking and make sure they've enrolled in Send Money. Once they've set up their mobile phone number or e-mail address (the one you used for sending the payment) the payment will display on the activity screen, ready to be deposited into their account.
If they haven't enrolled in Send Money yet, it can easily be done through their online or mobile banking. To begin, they should log in by clicking here: https://go.td.com/1eaISlq. Select the 'Send Money' tab and ensure the email address shown is correct. They'll then need to accept the Terms and Conditions. If they sign up for this service with a mobile number, they should select text or call to receive a verification code. If they sign up using their email we'll send them a verification code by email. Be sure they have mobile notifications enabled for TD Bank. If they sign up with their email and don't receive the verification code, please ask them to check their e-mail spam folder. They'll then need to enter the code to verify their email address or mobile number. They should then be all set.
If they choose to set up this service from the mobile app, they'll need to select 'Send Money' from the quick links or transfer screen and continue with the same instructions above.
If they've fully enrolled and the payment hasn’t displayed, make sure that the mobile or e-mail address you used for the payment is the same that they've set up in Send Money.
If you have any questions or your kids have any problem enrolling in Send Money, please give our Tech Support Team a call so that we may troubleshoot this with you. We can be reached 24/7 at 800-493-7562. You may also stop in to see us at any of our Stores to be assisted in person. To find one near you, please click here: https://go.td.com/1nq31dc.
We hope this information helps. Have a great weekend, Scott!
Candice A, Mount Laurel
August 18, 2017 10:14:22 AM
In reply to Candice, Mount Laurel
Given that funds are sent to a mobile phone, there is a reasonable assumption that "send" should inter-operate with Apple-Pay and Android-Pay. This feature doesn't seem to be available today, will be be a feature in the future?
August 19, 2017 12:09:13 PM
In reply to Scott, PA
Welcome back, Scott.
While our Send Money feature does not currently operate with any digital wallets, such as Apple Pay and Samsung Pay, we're always looking for ways to improve the Customer experience, and we'll be more than happy to pass along your feedback for future enhancements.
As always, if you have any further questions or suggestions, you're more than welcome to call and speak with a Banking Specialist at 1-888-751-9000, 24/7, or you're also welcome to contact your local TD Store location, during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
Thanks again, Scott. Take care.
Brittany M, Mount Laurel
August 19, 2017 12:10:28 PM