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October 25, 2015 05:04:40 PM
In reply to matt, williamstown
Great to have you with us and we'd be happy to clarify a bit about when you can use these funds.
First, when a deposit is made using TD Mobile Deposit before 8:00 pm EST on a business day, the funds will generally be made available the following business day.
Please note that a business day is every day except Saturdays, Sundays, and Federal holidays. If your deposit is made after 8:00 pm EST on a business day or on any weekend or Federal holiday, the next business day will be considered the deposit date.
For example, since you said that you made your mobile deposit on a Saturday, the deposit date will be Monday, since that is the next business day; your funds would then generally be available on Tuesday morning. For more information, take a look here: http://bit.ly/1ff8byL (the deposit availability details are listed in section 7).
Please keep in mind that the $100 same-day availability policy which applies to most Teller and ATM deposits does not typically apply to Mobile Deposits. We recommend checking your online account or getting in touch with us by phone at 888-751-9000 to see if you have any funds available for withdrawal.
We apologize that mobile deposits cannot be cancelled once they are made. Please retain the check for your records and we kindly ask that you do not deposit the item again, as this may cause an issue for your account.
For more information on funds availability and deposits that may be applied for longer delays, please take a look here for our Personal Deposit Account Agreement: http://bit.ly/1kb17UQ (page 38-41). You can also contact Customer Service at the number listed above 24/7 for more information, or visit your local TD Bank Store, http://bit.ly/TDStores.
We hope this clears up your question, Matt, but if not, give us a call or write us back here and we'll be glad to chat with you again.
Thanks for writing in and have a wonderful night!
Kristen P, Mount Laurel
October 25, 2015 05:05:44 PM
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