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my online account is locked but I do still need access to my actual account to use it. will I still be able to use my actual account until I have time to get my online account unlocked?
Katelyn, North Charleston
October 7, 2014 03:21:25 PM
15 people recommended this |
In reply to Katelyn, North Charleston
Thanks for connecting with us here on TD Helps, Katelyn. We're sorry to hear you're having trouble with your online account and we are here to help!
Even if you're locked out of your Online Banking don't worry, you can still use your account however you please, but we would love to help you log back in so that you may view your account activity.
Since your Online Banking account is already locked, we ask that you call our Digital Banking Specialists who are available 24/7 at 800-493-7562 for further assistance. Upon proper account verification, they will be able to help you gain your online access back immediately.
You're also welcome to stop by your local TD Bank Store during lobby hours for help unlocking your Online Banking. For TD Bank Store locations please check out: http://bit.ly/TDStores.
If you've locked yourself out of your online access for your TD Bank Credit Card for additional assistance please reach out to TD Card Services 24/7 at 888-561-8861.
Thanks again for your visit, Katelyn and we hope this helps! Have a great day.
Katherine G, Mount Laurel
October 7, 2014 03:22:39 PM
In reply to Katherine, Mount Laurel
my online account got locked as well and I have done nothing to cause this but can my insurance still come through?
logan, grande prairie
July 6, 2016 07:20:44 AM
2 people recommended this
In reply to logan, grande prairie
Thanks for contacting TD Helps today, Logan. We're sorry to hear you're having trouble accessing your Online Banking, and we'll be happy to point you in the right direction.
We don't want you to worry, and would like to let you know that even if you're locked out of your Online Banking, you will still be able to have credits and debits issued and assessed from your account.
As stated above, if your account is already locked, you will not be able to reset it online. However, our Digital Banking Specialists are available 24/7, at 800-493-7562 to assist you. Upon proper account verification, they will be able to help you gain your online access back immediately.
If you've locked yourself out of your online access for your TD Bank Credit Card check out: http://bit.ly/28LTtn1. For additional assistance please reach out to TD Card Services 24/7 at 888-561-8861.
You're also able to visit any TD Store during lobby hours for assistance. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
We sincerely hoped this helped answer your question, Logan, and please enjoy the rest of your day.
Customer Service Team, Mount Laurel
July 6, 2016 07:23:35 AM
Katelyn, I need help to unlocked my account I like to look at my statement
salvatore, revere, ma
August 10, 2016 02:19:19 PM
In reply to salvatore, revere, ma
Hello Salvatore, and welcome to TD Helps!
Please refer to the above response for further details.
We hope you have a great day.
Alara B, Mount Laurel
August 10, 2016 02:19:58 PM