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if the released date was on the 17th when will my money hit my card
July 19, 2017 10:48:41 AM
In reply to brittany, albany
Good morning, Brittany! Thanks for reaching out to us.
As TD Helps is considered an unsecure forum, we do not have access to your account information to look for this specific transaction, but we'd be happy to help offer some advice.
If the release date that you're referring to is for a transfer you're expecting from another financial institution, please know that transfers done using your account and routing number may take up to approximately 3-5 business days to be received. We'd be happy to take a look to see if we've received the transfer yet. Please give us a call 24/7 at 888-751-9000 or stop in to see us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc.
If someone has sent you money using your email address or phone number, you may need to retrieve it.
Simply log in to TD Bank online banking and make sure you’re enrolled in Send Money. Once you’ve set up your mobile phone number or e-mail address (the one your contact has used for sending you the payment) the payment will display on the activity screen, ready to be deposited into your account.
If you haven't enrolled in Send Money yet, it can easily be done through your online or mobile banking. To begin, log in by clicking here: https://go.td.com/1eaISlq. Select the 'Send Money' tab and ensure the email address shown is correct. You'll then need to accept the Terms and Conditions. If you sign up for this service with your mobile number, select text or call to receive a verification code. If you sign up using your email we'll send you a verification code by email. Be sure you have mobile notifications enabled for TD Bank. If you sign up with your email and don't receive the verification code, please check your e-mail spam folder. You'll then need to enter the code to verify your email address or mobile number. We'll show your accounts that are eligible for Instant Transfer. Just choose the one you wish to use.
If you choose to set up this service from the mobile app, select 'Send Money' from the quick links or transfer screen and continue with the same instructions above.
If you're fully enrolled and the payment hasn’t displayed, make sure your contact has used the same mobile or e-mail address you’ve set up in Send Money.
If you have any questions or problems enrolling in Send Money, please give our Tech Support Team a call so that we may troubleshoot this with you. We can be reached 24/7 at 800-493-7562. You may also stop in to see us at any of our Stores to be assisted in person.
We hope this information helps. Have a great day, Brittany!
Candice A, Mount Laurel
July 19, 2017 10:48:55 AM