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October 29, 2015 09:08:09 AM
In reply to alicia, belleville
It's a pleasure to have you here on TD Helps, Alicia.
We appreciate your question on TD Helps today, Alicia! Thanks for writing in and we'll be happy to discuss this with you.
First, we'd like to mention that it sounds like your account is enrolled in our optional TD Debit Card Advance feature. If so, please note that this is an optional overdraft service we offer with our checking accounts that may help you avoid debit card declines. If your account is enrolled in this service, we may allow you to authorize ATM transactions or one-time debit card purchases even if you don't have enough money available in your account. We ask that you take a look here: http://bit.ly/1voNBCy for more details and also here: http://bit.ly/Yv0ulC for more specific information.
Please note that as this is a discretionary service, a purchase or withdrawal on your account can be declined even if your account is enrolled in this feature. As the amount you may be able to advance can fluctuate depending on your account specifically, we apologize that we're unable to provide you with a specific figure. We invite you to contact one of our Banking Specialists 24/7 at 888-751-9000, who can review your account and this service with you in more detail. Or, if you'll be nearby one of our Stores, feel free to stop in during our extended lobby hours. If you click here: http://bit.ly/TDStores, you can find the TD Bank Store and lobby hours nearest you.
If your account is not enrolled in this service, Kina and you're inquiring about another form of overdraft protection you may have, you're also welcome to reach us as above and we can tell you more about your limits at that time.
We hope this clears it up a bit for you, Alicia. Have a nice day.
Brian M., Mount Laurel
October 29, 2015 09:10:33 AM