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October 21, 2014 11:19:48 AM
In reply to Donald, Marlton
It's a pleasure to see you on TD Helps, Donald.
Based on the information you provided, there may be a hold placed on your card because we were not notified that you would be using your TD Debit Card outside the United States.
As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. To better assist you, we encourage you contacting us by telephone to have the hold removed and your debit card notated immediately. To contact Customer Service 24 hours a day, 7 days a week from outside the United States, please dial direct 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. We do apologize for the hold time.
Additionally, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq . On the left hand side, you should see and option to "Send a secure message" located in the “Message Center”.
Let us know if you have more questions and enjoy your trip!
Brian M., Mount Laurel
October 21, 2014 11:39:18 AM