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We have a customer who lost their original title and we need to apply for a Lien release letter. They were originally financed with Daimler Chrysler Services NA LLC. I was told that TD has bought them out.
March 29, 2017 07:11:56 AM
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In reply to Janet, Hamphire
Thank you for submitting your question, Janet; we'll be happy to help you with your lien release. There are a couple of options to consider and we'll be happy to review them for you here.
First, if you'd like, you're able to obtain a copy of this documentation by fax. You can fax the following information to our Consumer Release Department at 207-755-4245:
• Your full name, address, and Social Security number • The account number, if it is available • The year, make, model and VIN, and the date it was paid off, if available • Your request for a Release of Lien • Your signature
We also recommend including your best contact number and your return fax number so that we can assist you as efficiently as possible. Please keep in mind that the turnaround time for the request is typically 3-5 business days.
Please note that if you are a third party requesting this copy on behalf of our Customer, their signed authorization agreeing to release this information to you will also be needed. Kindly include this document with your fax.
If you prefer, you're also welcome to give us a call to place your request. Our Financial Solutions Group Specialists are available 24/7 at 800-937-5020, who can take your request by phone and have this documentation mailed out to you at the address on file.
If you'll be receiving the release of lien paperwork via mail, please allow additional time for mailing, typically a 5-7 day turnaround.
Please note that if your Auto Loan was financed via TD Auto Finance, please contact a TD Auto Finance Representative for instructions to obtain your Release of Lien. They are available Monday through Friday 8:00 am to 10:00 pm and Saturday, 8:00 am to 7:00 pm at 800-556-8172 to help you.
Thanks for reaching out, Bonnie.
Alara B, Mount Laurel
March 29, 2017 07:14:13 AM