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September 3, 2015 08:10:41 AM
1 person recommended this |
In reply to Jeremy, Montreal
Thanks for coming by TD Helps, Jeremy. We are sorry to hear about the difficulties you are experiencing with your debit and credit card and would be happy to help point you in the right direction.
When traveling, we always advise for you to provide us with the dates and destinations of your travels so we may notate your account. A travel notification helps us recognize unauthorized transactions on your account. Please be informed that for your protection we will continue to monitor your card activity even when a notification is set. We also recommend carrying more than one method of payment while traveling, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc .
To determine why your card is not working or to place a travel notification, we would need to review the account with you. As you mentioned you do not have access to a telephone, a convenient way to contact us while you are out of the country is to send us a Secured Message from within your Online Banking account. Please log in here: http://bit.ly/1eaISlq, and then visit the Customer Service tab. Please find the Send a Message link in the left column and message us with your concerns.
If you are able to access a telephone, you're welcome to reach one of our Banking Specialists for assistance, 24/7. From outside the United States, please use 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. The US country code is 1-011 regarding your TD Debit Card and 706-644-3266 regarding your TD Credit Card.
Also, noticing your location, if you were looking to connect with our friends up North at TD Canada Trust, we invite you to check out: http://bit.ly/1Oc3Ldf for additional assistance regarding your TD Canada Trust accounts. Should you have any other questions, you are also welcome to join their conversation or submit a new question here: http://bit.ly/1qHQQns.
We hope this helps, Jeremy. Let us know if you need anything else. Have a great day!
Yen D, Mount Laurel
September 3, 2015 08:14:24 AM
1 person recommended this