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Dear Customer Service
My name is Benjamin I'm french.
I left NY 3 months ago.
I can't sign up in my account in your website. Also I can't use my debit card anymore. I'm wondering if I can still find a way to use my money from my American bank account. I would like to know if i can do a transfer to my Australian bank account. I really don't want to spend this money.
Could you please help me.
I'm waiting to hearing from you.
Benjamin, Melbourne, AU
July 5, 2016 07:44:38 AM
In reply to Benjamin, Melbourne, AU
Thank you writing in Benjamin. We'll be glad to guide you in the right direction today.
While you are out of the country you may send us a Secured Message from within your Online Banking account regarding your debit card.. Please log in here: http://go.td.com/1qknpx5 and then on the left hand side of the page you'll see the option to Send a Message under the Message Center. In your message please detail the issue you're having with your card. Also, if you have not yet given us your travel locations and dates, we recommend sending this information in your note.
If you are not enrolled for Online Banking, you can do so for free here: http://go.td.com/29f6wfo. You will need your Social Security number, TD Bank ATM/Visa Debit Card number, your account number and e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
We'd also like to confirm the telephone numbers to dial while you're out of the country. You may call us from outside the US by dialing 1-856-751-9000 or by calling collect, with operator assistance, by asking the operator to dial 1-215-569-0518. This call will have to be completed with a land line telephone.
At this time in order to send an international wire from your TD Bank account to an account in Australia you must be present at your local TD Bank Store. Once present at the Store, please review the information below on how to send an international wire.
To send an international wire, you will need the full name, address (including City), State/Province, Country and account number of the person/business you are sending money to (for Euro Zone countries – IBAN – International Banking Account Number). You'd also need the full name and address, including City, State/Province and Country of the financial institution receiving the funds, plus of course the amount and currency of the transfer.
For more details on sending international wires, please visit http://go.td.com/29t0fSg. When you are ready to send your international wire transfer, you will need to provide the foreign bank our SWIFT address; which is NRTHUS33XXX, as well as obtain their SWIFT address, which you can obtain by contacting the institution directly.
We hope this information is a bit helpful, Have a great day, Benjamin.
Alara B, Mount Laurel
July 5, 2016 07:44:59 AM