Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
November 5, 2015 03:52:42 PM
In reply to JEAN, MORRISTOWN
Hi Jean, thanks for joining us on TD Helps.
If the auto loan in question was held with TD Bank and has been paid off, to obtain this lien release letter we would require a fax request. Please note that the account holder must send the request.
Please fax the following information to our Consumer Release Department at 207-755-4245:
· Account holder's full name, address.
· The account number, if it's available, if not then Social Security number.
· The year, make, model, VIN, and the date it was paid off, if available
· The request for Discharge Papers / Release of Lien
· Customer's Signature
· Please also include information as to where we should send or fax the documents to
We also recommend having the account holder include their contact number and return fax number so that we can assist you as efficiently as possible. Please keep in mind that the turnaround time for the request is typically 3-5 business days.
Please note, if a third party is requesting this copy on behalf of our Customer, their signed authorization agreeing to release this information to you will also be needed. Kindly include this document with your fax.
If you prefer, the Customer may also give us a call to place the request. Our Financial Solutions Group Specialists are available 24/7 at 800-937-5020, who can take your request by phone and have this documentation mailed out to the Customer at the address on file.
If you'll be receiving the release of lien paperwork via mail, please allow additional time for mailing, typically a 5-7 day turnaround.
Please note that if the Auto Loan was financed via TD Auto Finance, please contact a TD Auto Finance Representative for instructions to obtain your Release of Lien. They are available Monday through Friday 8:00 am to 10:00 pm and Saturday, 8:00 am to 7:00 pm at 800-556-8172 to help you.
We hope this helps, Jean and take care.
Colleen B, Mount Laurel
November 5, 2015 03:53:33 PM