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I'm from abroad and I don't have a SSN to reset my passport, I need to log in and I can't ...
January 4, 2016 08:37:55 AM
In reply to Fernanda, CHILE
Thanks for sending your question our way, Fernanda.
If you are unable to log in, we recommend contacting us by phone. You may do so anytime by dialing 856-751-9000 while you are overseas. You may also call collect from a landline phone with operator assistance by dialing 215-569-0518. Our Customer Service Representatives are available 24 hours a day, 7 days a week and will be happy to help you log back in after they verify you and your account information. For the security of your account, we would need to speak with you personally in order to assist with your online account regardless if one or both of your parents are joint account holders. We apologize if this causes any inconvenience.
Have a good day, and thanks for writing in, Fernanda.
Alara B, Mount Laurel
January 4, 2016 08:38:40 AM