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November 11, 2015 09:09:16 AM
In reply to Debra, Millvillle
Hi Debra and welcome to TD Helps.
TD Bank Visa Debit cards can be used worldwide at any location which accepts Visa and NYCE logo. If you are unable to use your card, you may not have a travel notification set at this time. A travel notification helps us recognize unauthorized transactions on your account. Additionally, for your protection, we will also continue to monitor card activity even when a notification is set, and the card may be blocked temporarily until we're able to verify the transactions. Please understand that although you would like to assist you directly, we do not have access to your account information as this is considered an unsecure forum.
To best assist you, we encourage you contacting us directly by telephone to have your account reviewed and your card notated if necessary. To contact us 24/7 from outside the United States, please dial direct 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
If you are enrolled for Online Banking, you may also communicate with us using a secure message via your TD Bank online
profile. You can do so by logging in here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, you're welcome to use our self-service enrollment option if you have your TD Bank account number, debit card number, Social Security number, and email address. Please begin the enrollment process here: http://bit.ly/1lU2qfY and you'll be able to view your accounts and send a message immediately after enrollment. If you choose this option, please include the exact travel dates, destinations and if there will be any connecting flights, if applicable.
For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. Or, review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
Have a great day and a safe trip.
Sandy D, Mount Laurel
November 11, 2015 09:10:56 AM