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In the tutorial on the website, the guideline is the whole screen. But in the app, there is a small box, maybe half the screen that is the guideline. When I take a photo with the check in those guidelines it comes out small and off to the side and that cant be right? I tried taking the photos how the tutorial on the site says to do it but i keep getting an error message telling me to use better lighting, make sure there are no fold, use the guidelines, etc. (When In fact Im in a bright area, using a dark background and the check is flat). What am I doing wrong?
December 4, 2014 10:07:12 AM
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In reply to Joe, Neptune
Good morning Joe and thanks for writing to TD Helps today. We're sorry for the difficulties that you are experiencing with mobile deposit.
We ask that you use the most recent version of the Operating System for your phone, as well as the most recent version of the TD Bank App. If either of these is out-of-date, please download a new version; any outdated version may prevent you from using all the available features. It may also be a good idea to uninstall and then reinstall the app. If you reinstall the TD Mobile App and it asks for permission to use your camera, please allow this access.
For a list of Frequently Asked Questions regarding our mobile deposit feature, please see: http://bit.ly/1e3jiYF which could help troubleshoot your issue.
If these suggestions don't resolve this for you, we do recommend discussing the issue further with our Tech Support Team 24/7 at 800-493-7562. Or, if you'd like, you're always welcome to visit any TD Bank location during lobby hours as well. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
We hope the information provided helps. Joe, please let us know if you have any further questions. Have a great one.
LiShu R, Mount Laurel
December 4, 2014 10:08:16 AM