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September 21, 2015 08:10:41 PM
In reply to jose, bogota
We're sorry to hear that you've been unable to use your debit card Jose. We're happy to help.
We do want to mention, just in case you did not know, if you haven’t been able to use your TD Debit Card, it is possible you may have not placed a travel notification. A travel notification helps us recognize unauthorized transactions on our Customers' accounts. Additionally, for Customer protection we will also continue to monitor card activity even when a notification is set, and the card may be blocked temporarily until we're able to verify the transactions.
The easiest way you can set a travel notification is to send us a secure message from your TD Bank Online Banking account. You can log in here: http://bit.ly/1eaISlq with your user name and password. Then you can send us a secure message by clicking on the Customer Service tab, and using the Send a Message link. We'll need the exact travel dates, destinations and any connecting flight information if applicable.
If you're not enrolled in Online Banking and would like to enroll, please visit here: http://bit.ly/1lU2qfY to begin the enrollment process. To complete this process and have immediate access to your account online, you'll need the account number, Debit Card number and Social Security number handy.
If you don't have some of the required info or can't log in, don't worry. Feel free to give us a call to place the travel note, and enroll in Online Banking as well if needed. A TD Bank Specialist can assist 24/7. From outside of the U.S., please contact us by dialing 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
For more travel tips while overseas, please visit: http://bit.ly/1gDrDYu. Or, review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc .
Please understand that although we would like to assist you the best we can with specific account information, we recommend giving us a call, as this is not a secure forum.
We hope the weather is treating you well in Columbia. Take care Jose.
Customer Service Team, Mount Laurel
September 21, 2015 08:11:40 PM
I did put a notification i went to the bank myslef to tell them that, the lady told me she was gonna put that and i was gonna b able to use my card here. but nothing. i cant call because i dont have money
September 22, 2015 09:22:26 AM
Thanks for getting back to us, Jose.
We apologize for any inconvenience. If you're already enrolled for online banking, you may communicate with us via a Secure Message online. To send a Secure Message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message. Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
Hope to hear from you soon, Jose. Take care!
LiShu R, Mount Laurel
September 22, 2015 09:23:14 AM