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not accepted>" Where can I get money from an ATM in Munich if I can't get it at the place I regularly did? Thanks.
Michael, New York
January 21, 2015 12:03:38 PM
In reply to Michael, New York
Thanks for letting us assist you at TD Helps today, Michael. We're sorry to hear you're having trouble with your debit card and we would be glad to give you some options so you can continue using your card.
When traveling, we always advise for you to provide us with the dates and destinations of your travels so we may notate your account. Sometimes, even when a note is placed on your account, our automated advanced fraud early warning systems may block your debit card until we are able to verify the transaction with you. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc .
To determine why your card is not working currently, we would need to review the account with you. A convenient way to contact us while you are out of the country is to send us a Secured Message from within your Online Banking account. Please log in here: http://bit.ly/1eaISlq, and then visit the Customer Service tab. Please find the Send a Message link in the left column and message us with your concerns. If you have not yet given us your travel locations and dates, we recommend sending this information in your note.
If you don't have online access at this time, you're welcome to reach one of our Banking Specialists for assistance, 24/7. From outside the United States please use 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. The US country code is 011-1. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
We hope we have helped you, Michael, and enjoy the rest of your stay!
Justin B, Mount Laurel
January 21, 2015 12:21:28 PM