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i was locked out of my account because "apparently" i answered the wrong security question. I am sure i answered it correctly. I need to log into my account and make a deposit plus i think there is a charge that as far i remember i am not aware of.
January 4, 2015 07:22:30 PM
1 person recommended this |
In reply to Javier, Boston
Thank you for reaching out to us on TD Helps, Javier. We're sorry for any difficulties you are having with your online banking and we'll be able to help you.
In order for the account to be unlocked, one of our dedicated Banking Specialists must assist you. Since you are not in the area at this time, please give our 24/7 Customer Service line a call at 888-751-9000 and we'll be glad to provide the assistance that you need. Please note that you'll need to access our full site during or after your call to correct any issue with your security questions; then you'll be able to resume using our Mobile App. Additionally, should you find that you have questions about one of the transactions or need to dispute any items, you'll be able to discuss this during your call as well.
We hope this helps and please let us know if you have any additional questions, Javier!
Katherine G, Mount Laurel
January 4, 2015 07:25:11 PM