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I forgot the password and now Im locked out. What do I need to do.?
December 11, 2014 10:44:06 PM
In reply to Evans, Manchester
Welcome to TD Helps, Evans. We're more than happy to help you log back in to your Online Banking account.
If you have been locked out of your Online Banking due to entering incorrect Password, you can contact one of our dedicated Specialists 24/7 at 888-751-9000 who can assist you after account verification. If you are unable to contact us via phone, you can always visit your local TD Bank Store during lobby hours. Visit http://bit.ly/TDStores to find a location near you.
When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces -Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days.
If this is a TD Bank BusinessDirect, you can call us directly at 800-493-7562. Our Tech Support Specialists are available 24/7, for your convenience. After account verification, they would be happy to help you in resetting your information and making sure you are able to log back in or stop by your local TD Bank Store during lobby hours for further assistance.
If you're referring to logging into www.tdcardservices.com, you may contact a TD Credit Card Specialist 24/7 at 888-561-8861.
If you are referring to your TD Go Card account, please us 24/7 at 855-219-8050.
If you're attempting to change the verification password on your account (password placed on your personal account for verification purposes when contacting us over the phone), you may request to change it by calling Customer Service 24/7 at 888-751-9000. You can also change any of your passwords by visiting your local TD Bank as well.
We hope this information helps, Evans. Enjoy the rest of your day!
Luis C, Mount Laurel
December 11, 2014 10:45:49 PM