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September 13, 2015 11:41:58 AM
In reply to Randall, Dundee
Hi there Randall,
Thank you for getting in touch today.
We're sorry to hear that you'd like to cancel your account with us! We'd like to take a moment to remind you that we are very committed to the satisfaction of our Customers. If there's anything that we could do to change your mind, please let us know. You can get in touch with us by visiting your closest TD Store, or by phone at 888-751-9000, 24/7. Please find your closest Store and lobby hours here: http://bit.ly/TDStores. We may be able to provide some options for you as well, depending on your concerns.
With that being said, if you still choose to close your account, we understand and will provide you with some options.
If there are any funds in your account right now, you'll want to visit us at any TD Bank Store to withdraw the remaining amount and request to close the account.
If the account balance is exactly zero, or you're able to bring your account balance to zero using another method, such as your debit card, you're also welcome to contact us by phone as above, or via Secure Message, to give us your account closure request. To send a secure message you must first log in to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. Then, on the left hand side, you should see an option to "Send a secure message" located in the “Message Center." Kindly include your account number and specific request when sending your note.
Please keep in mind that a zero balance will not automatically close the account, a specific request for this must be made.
We hope this helps, Randall. We look forward to speaking with you about this so please feel free to write back or get in touch with us as we mentioned.
All the best to you either way and have a great Sunday!
Kristen P, Mount Laurel
September 13, 2015 11:42:43 AM
In reply to Kristen, Mount Laurel
Thanks a lot for your reply. I would definitely phone but the only issue is I'm living in Scotland. Is there anyway I can cancel the account through email?
Randall, Dundee/ Scotland
September 15, 2015 08:41:56 AM
In reply to Randall, Dundee/ Scotland
Welcome back, Randall. We'd be happy to point you in the right direction today.
If your account has remaining funds, an easy way to close the account is via mailed written request. You may request to close your account and have any available money in your account be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized. It can then be mailed to:
TD Bank, N.A P.O. Box 1377 Lewiston, Maine 04243-1377
If you prefer, another option is to remove any remaining funds from your current location, such as via your TD Bank Visa Debit Card, check, or transfer. Once the account balance is zero, you can contact a friendly Customer Service Representative to request that the account be closed.
If this option suits you better, we suggest using a local ATM to withdraw funds from your account. If your account is a checking with a Visa debit card, you can also opt to visit a bank in your area to request a cash advance of your funds. Please note that daily limits on personal debit cards are $762.00 for ATM withdrawals, and $5,000.00 for Cash Advances.
Once the funds have been removed, please contact a Specialist 24/7 from outside the United States via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. Unfortunately you cannot close your account through email but, if it's easier, you can also send a Representative your request to close your account via Online Banking. Please log in to your account here: http://bit.ly/1eaISlq and once logged in, visit the Customer Service tab. The "Send a Message" link will be available there for you to make your request. Should you require any increase for your debit card limits, this may also be done via this messaging system.
We hope this is helpful, Randall and have a nice day.
Alara B, Mount Laurel
September 15, 2015 08:42:48 AM