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April 29, 2015 03:12:30 PM
In reply to marc, astoria
Welcome to TD Helps, Marc! We'd be happy to help you continue to bank with TD after your move.
While we don't currently have any Store locations in Texas, we have made it easier than ever to do your banking no matter where you are!
As a TD Customer, if you ever need help with your accounts, we are available to you 24/7. You may contact us 24/7 by dialing 888-751-9000. By using this line, you have the option to use our automated system by following the voice prompts or speaking to a life Representative by selecting option 0.
The first time you call the new system at 888-751-9000, it will prompt you to enter either your account number or your TD Bank Visa Debit Card number. After that, it will ask you to confirm the last 4 digits of your Social Security Number. After entering your Social Security Number upon first use, the system will then ask you to create a unique 4 digit Phone Code to use for future access through the IVR system. This Phone Code will replace your old Bank-by-Phone PIN and is independent of the PIN# associated with your VISA Debit Card. Some tips to remember when creating this Phone Code:
- Create something unique that will be hard for others to guess
- Choose numbers that you can remember, but do not easily relate back to you (i.e. birth dates, addresses, phone numbers, etc.)
- You should not continue to use the last 4 digits of your Social Security Number
- We recommend *not* using the same code as your Debit Card PIN Number to prevent unauthorized access.
Our Online Banking and Mobile Banking make it easier to maintain your account wherever you are. If you're not currently enrolled for Online Banking, you may do so by clicking here: http://bit.ly/1lU2qfY. Please have your account number, ATM/Visa Debit Card number and Social Security Number available. If you have any trouble signing up, please contact our Banking Specialists at the number listed above.
Once you are signed up for Online Banking, you can then take advantage of our Mobile Banking. Click here: http://bit.ly/1opBqUt to download the mobile app. Please note that the Mobile Banking app is available for iPhones, Android and Blackberry phones at this time. Again, if you have any issues with the Mobile Banking app or need assistance logging in, please contact our Banking Specialists at the telephone number listed above.
Additionally, you could also send us a secure message if you are unable to connect with us via the telephone. To send a secure message, you must first be logged on to your Online Banking. On the left hand side, you should see and option to "Send a Secure Message" located in the “Message Center.''
Also, if you have been a TD Customer for longer than 90 days and have an iPhone or Android device with a camera you will be able to make a check deposit through our Mobile App. For more information on our Mobile Deposit feature, take a look here: http://bit.ly/1ff8byL for the Mobile Deposit Addendum and also here: http://bit.ly/1e3jiYF for Frequently Asked Questions (FAQs) on TD Bank Mobile Deposits. Please note, limits do apply and the $100 same day availability for deposits does not apply to Mobile Deposits. For more information on funds availability and deposits that may be applied for longer delays, please take a look here for our Personal Deposit Account Agreement: http://bit.ly/1kb17UQ (pg. 38 -41).
Another option we'd like to mention is our Bank by Mail service. You can send a check by mailing it to the following address:
TD Bank, N.A. ME2-001-033 P.O. Box Number 1190 Lewiston, ME 04243.
Please be sure to clearly write your account number and the words; “For Deposit Only” on the back of your check. We check our P.O. Box daily and transactions will be posted on the day they are received. Please also note that TD Bank is not responsible for items lost in the mail.
Like any other deposits, a few simple guidelines apply:
- Cash should not be sent through the mail.
- Payee of the check and name on account should be the same.
- Checks should be endorsed (and restricted for deposit only).
We also recommend updating your address with us. You are able to call us by using the 24/7 number listed above, visiting a TD Store prior to leaving or changing your address via Online Banking.
If you choose Online Banking to update your address, please sign in and access the "Customer Service" tab and then follow the steps below:
· Select "Change Address, Phone, E-mail Address" link
· Select the desired bank account(s) from the list shown
· Enter your new information into the corresponding text boxes
· Click the "Submit Change" request button
A confirmation screen will appear indicating the changes that will be made to your contact information.
We hope this helps, Marc and if you have further questions, please let us know!
Megan K, Mount Laurel
April 29, 2015 03:14:25 PM