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July 29, 2015 01:14:33 PM
In reply to Bridget, Monroe
Thanks for joining us on TD Helps, Bridget. We'd be glad to assist you.
We'd like to share with you that Cards bearing the Visa logo are accepted at locations all over the world. However, please be sure to carry more than one method of payment while traveling, just in case you encounter any acceptance issues.
Please note; fees may apply when using a non-TD ATM. We encourage you to check out our current fee schedule, http://bit.ly/1cTejgt, as it outlines any applicable fees that may come into play when you use your ATM/Visa Debit Card out of the country.
We'd also like to share with you a few tips to manage your money when traveling, please check out: http://bit.ly/1fO8wKy, you may also want to review our international travel tips Frequently Asked Questions by clicking here: http://bit.ly/1ltwDDc.
When making an ATM withdrawal from an international location, please make sure that the ATM machine displays either the VISA or PLUS logo. The TD Bank Debit Card may also be used to obtain a VISA Cash Advance if a compatible ATM is not available. Many ATMs outside the United States limit withdrawals to checking accounts only, TD Bank Online can be used to transfer money from your savings account to your checking account should more funds be needed.
Typically before travelling, we recommend placing Travel Notifications on your account. If you have not already done so, you can by calling us from outside the U.S. by dialing 856-751-9000 or 215-569-0519 collect with operator assistance.
If you're setup for Online Banking, another option would be to send a secure message and request the Travel Notifications be added to your account. To send a secure message you must first log on to your TD Bank online profile. You can do so here: http://bit.ly/1eaISlq. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center”.
If you are not set up for Online Banking, please visit here: http://bit.ly/1lU2qfY. Keep in mind that you will need your account number, Social Security Number and ATM/Debit Card handy to complete the enrollment process. If you have any trouble, feel free to call us using the numbers above.
If you've already encountered acceptance issues, please call us 24/7 by using the numbers listed above or send us a secure message via Online Banking.
We hope this helps, Bridget and have a good day.
Megan K, Mount Laurel
July 29, 2015 01:15:00 PM