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November 10, 2014 11:40:43 AM
In reply to Gerain, Miami
Welcome to TD Helps and thank you for sending us your question, Gerain. We're sorry to hear that you're experiencing difficulties with making purchases while in Panama.
As this is pertaining to your specific account, we would need to review this further with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
If you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
We understand you mentioned your phone doesn't work therefore you are unable to call us, however; once you are able to make a phone call from Panama, please dial direct 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518 if you are able to gain access to a land line phone. After account verification one of our Specialists will be more than happy to review your account with you and offer any help we can to assist you with your purchases by using your TD card.
Also, if this is regarding a TD Visa Credit Card, once you have the ability to connect with us, you may contact our Credit Card Specialists while you're outside the United States 24/7 by dialing 706-644-3266.
Let us know if you have any other questions. We hope you have a nice day!
LiShu R, mount laurel
November 10, 2014 11:42:27 AM