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Paolo, Lake George
October 2, 2015 05:02:07 PM
1 person recommended this |
In reply to Paolo, Lake George
Thanks for writing in, Paolo. We're sorry to hear you're having trouble with your card and we'll be glad to point you in the right direction for assistance.
When traveling, we always advise for you to provide us with the dates and destinations of your travels so we may notate your account. Sometimes, even when a note is placed on your account, our automated advanced fraud early warning systems may block your debit card until we are able to verify the transaction with you.
In order to review your circumstances, we would need to review the account with you. We recommend reaching out to one of our Banking Specialists, in which you may 24/7 from outside the United States via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
We'd also like to take this opportunity to let you know that when you make a debit/ATM withdrawal from an international location, please make sure that the ATM machine or store displays either the VISA or PLUS logo. We also invite you to check out http://bit.ly/1ltwDDc for some travel tips.
We hope to hear from you soon, Paolo and have a nice evening.
Colleen B, Mount Laurel
October 2, 2015 05:02:43 PM
1 person recommended this