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im outside the states and trying to use my debit card and its not working
November 30, 2014 10:14:52 PM
1 person recommended this |
In reply to jim, willingboro
Welcome to TD Helps, Jim and thanks for submitting your question today. We're sorry for any trouble you are having with your debit card and we'll be able to provide some information for you.
When traveling, we always advise for you to provide us with the dates and destinations of your travels so we may notate your account. Sometimes, even when a note is placed on your account, our automated advanced fraud early warning systems may block your debit card until we are able to verify the transaction with you.
To determine why your card is not working right now, we would need to review the account with you. A convenient way to contact us while you are out of the country is to send us a Secured Message from within your Online Banking account. Please log in here: http://bit.ly/1eaISlq, and then visit the Customer Service tab. Please find the Send a Message link in the left column and message us with your concerns. If you have not yet given us your travel locations and dates, we recommend sending this information in your note.
If you don't have online access at this time, you're welcome to reach one of our Banking Specialists for assistance, 24/7. From outside the United States please use 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. The US country code is 1-011.
We also recommend carrying more than one method of payment while traveling, just in case she encounters any acceptance issues. For few a tips to manage your money when traveling please check out : http://bit.ly/1fO8wKy , you may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc .
We certainly hope this helps and please let us know if you have any questions, Jim. Enjoy the rest of your trip and take care!
Katherine G, Mount Laurel
November 30, 2014 10:17:16 PM