Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
My security question has changed and I don't have the answer it wants. Why did it change?I did not do that
May 13, 2017 01:44:35 PM
In reply to Oona, NYC
Thank you for contacting TD Helps today, Oona. This is a great question, and we'll be happy to help.
We are happy to inform you that you can use your debit card at locations that accept VISA across the globe! While you are away, you can make ATM withdrawals from any machine that displays the VISA or PLUS logo. We encourage you to check out our current fee schedule, https://go.td.com/2lbbfGg, as it outlines any applicable fees that may come into play when you use your debit card out of the country. If you are unable to find an ATM that is compatible with the TD Bank Debit Card, it may be used to obtain a VISA Cash Advance.
To make sure you do not experience any acceptance issues, we recommend placing a travel notification on your account before you leave for your trip. To contact us from outside of the United States, please dial (856)-751-9000, our Specialists are available 24/7, or you can call us collect from a landline at (215)-569-0518 with operator assistance.
When you place travel notifications, it makes us aware of foreign transactions on your account, and helps to monitor your account's security. While traveling, we also recommend carrying more than one method of payment, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit https://go.td.com/1fO8wKy. You may also want to review our international travel tips frequently asked questions by clicking here: https://go.td.com/1ltwDDc.
In addition, as you have stated that you are currently experiencing issues gaining access to your Online Banking, we recommend mentioning these concerns to the Banking Specialist who assist you with your travel note so that they may also assist you with gaining access to your Online Banking.
We hope this information was helpful, Oona. Have a great day, and we hope you enjoy your travels.
Customer Service Team, Mount Laurel
May 13, 2017 01:44:59 PM